商务英语试题库Unit_3_1_.docVIP

Unit 3 On the phone Telephone techniques Listening You’ll hear part of a talk in which a training officer is giving advice to some trainees on telephone techniques. Listen to the recording and fill the gaps in this summary: Identify yourself by giving your name and your _______ in the company. Make sure you’re talking to the ______ _____. Say right away what you’re calling about. Be ____, and don’t waste time. If it’s a ____ ____, say that you’ll ____ ____ at once. Then start the call again. Speak slowly and clearly, but in a friendly voice. ____ while you’re speaking. Don’t use ____ terms or ____, because the other person may not understand these as well as you do. Give important information, like figures, ____, ____, dates and so on, slowly and carefully. Don’____ the other person even if you think you know what he or she is going to say. Don’t phone during the other person’s ____ ____ --find out what time it is in the other country before you call. ____ ____ all the important information you’re given by the other person. Using the phone Vocabulary Fill the gaps with suitable words form the list. To make a call: fist listen for the _____tone and dial the number. With any luck, you’ll hear a tone telling you that the number is ____. If the other phone is being used you’ll hear the ____ tone. To make an international call: first dial the international code, then the country code, then the ____ and finally the number you require. If you want the other person to pay for the call you can make a ____. If you want to talk to a particular person you can make a ____. If you don’t want to be interrupted, you can leave the phone ____. 3.3 What would you say? Speaking These exercises are all recorded on the Workbook recording. Before you play the recording, look at the examples –what you say is printed in bold type. Then do the recorded exercise. You should parse the recording if you need to think before you speak. What w