GlobalEnglish-Emailing外文文献.ppt

Unit 4 - 4.1 Guidelines Formal vocabulary → I apologize for … (o) ; I’m sorry (x) Fewer phrasal verbs → If any problem arise … (o) ; → If any problem comes up (x) No contraction → I am writing to … (o) ; I’m writing to … (x) Passive tone → Your invoice will be sent next week. Formal style Unit 4 – 4.1 Guidelines You could start the email with Hi/Dear and end Best regards You may use “contractions” (e.g., don’t, I’m, can’t, etc) Active tone → I will send you the mail (o); The mail will be sent (x) Internet abbreviations (e.g., CU, me 2, 3q, etc) emotions (e.g., ^@^, :), :-( , :-O , etc) You can omit I, I’m and It’s → Will call you tomorrow; → Not sure if you got my last email Informal style Thank you for your time!! * * 1. You should always use an informal style in all e-mails to appear friendly and approachable. This means that you can start an email with Hi/Dear and end Best regards. You may also use “contractions” (e.g., don’t, I’m, can’t, etc) 2. An e-mail can be read and forwarded to anyone in the world, so make sure yours leaves a positive impression, both of you and your company. 3. Although it’s safer to be more rather than less formal, there are no hard-and-fast rules. Be guided by the other person. If they use an informal style to you, it’s acceptable for you to use a similar style when responding. However, use Internet abbreviations (cu, etc)…. * Emailing 和碩英語專題講座 Agenda Unit 1 - Introduction 1.1 Key terminology 1.2 Best practice guidelines Unit 2 – Structuring your message 2.1 Example 2.2 Email model – useful phrases Unit 3 – Being clear and concise 3.1 Best practice 3.2 Giving examples / explanation 3.3 Avoiding repetition / using shorter words Unit 4 – Formal/ informal emails 4.1 Guidelines 4.2 Examples Agenda Excuse me, what’s your e-mail address?? @ . - _ # * K t / \ () Unit 1 - Introduction Unit 1 – 1.1 Key terminology Netiquette Important option (high priority) Send / reply / forward Inbox / outbox / draft