文明手册.doc

序 言 我国是文明古国，古老的中华民族自古以来就享有“礼仪之邦”的美称。礼、乐、射、御、书、数“六艺”之中，“礼”居其首。中华民族在五千年悠久的历史长河中，不但创造了灿烂的文化，而且形成了温文敦厚、洁身慎行、敬业乐群，以和为贵的传统美德。我们知道：童稚时的孔融让梨，尊敬长辈传为美谈；岳飞问路，颇知礼节，才得以校场比武，骑马跨天下；“程门立雪”更是为尊敬师长的典范。这些传统的礼仪规范，直至今天仍然有很强大的生命力，它们是中华民族的宝贵的精神财富。 文明礼仪是精神文明的一个重要内容，也是衡量一个地区、一座城市教育程度的标尺。文明礼仪教育是提高全民族道德素质、振兴民族精神及建设社会主义精神文明的基础教育，因此，大力抓好文明礼仪教育，是时代的需要，是提高全民族素质的需要，也是社会主义精神文明建设的需要。孔子曰：“兴于诗，立于礼，成于乐。”孟子也说过：“敬人者，人恒敬之，爱人者，人恒爱之。” 古希腊哲人赫拉克利特也说：“礼貌是有教养的人的第二个太阳”。 一个注重自身修养，重礼仪的人才可能成为优秀的人、有用的人、品行兼优的人。 今年，***申报全国文明城市，文明县城是城市形象和发展水平的集中体现，创建全国文明城市是促进我县科学发展、社会和谐的重大举措，也是进一步树立***良好形象、增强城市综合竞争力的重要途径。希望我们每一个***人，都能以主人翁的精神，学礼仪，知礼法，积极投入到创建全国文明城市的伟大进程中来。 目 录 一、工作礼仪 （1）办公礼仪··························5 （2）待人接物··························5 （3）接待来访··························6 （4）拜访礼仪··························6 （5）电话礼仪··························6 （6）会议礼仪··························7 （7）洽谈礼仪··························7 （8）电梯礼仪··························7 （9）机关服务用语························8 二、个人礼仪 （1）仪容仪表··························9 （2）服饰礼仪··························9 （3）表情礼仪··························11 （4）姿态礼仪··························12 三、餐饮礼仪 （1）宴席座次··························14 （2）就座和离席·························14 （3）点菜····························15 （4）敬酒····························15 （5）餐巾····························15 （6）使用筷子十忌························15 （7）品茶····························16 四、出行礼仪 （1）行走····························17 （2）骑自行车··························17 （3）驾驶汽车··························18 （4）乘公共汽车·························18 （5）乘出租车··························19 （6）乘飞机···························19 （7）乘火车···························19 （8）乘船····························19 五、言语礼仪 （1）寒暄····························20 （2）求助····························20 （3）感谢····························20 （4）致歉····························21 （5）道别····························21 （6）禁忌····························21 六、社交礼仪 （1）迎宾····························21 （2）访友····························22 （3）介绍····························22 （4）握手···