6 Sigma Concept六西格玛.ppt

What is Six Sigma? The “hottest” quality program It is a framework for operational development Management People Toolbox “A breakthrough strategyfor profitability” Building Blocks Why Six Sigma ??? Six Sigma = systematic reduction of variation Less inventory Higher throughput Lower cost Higher predictability More nimble We have definable processes, automatic data capture and lots of opportunities for defects e-Operations challenges Time sensitive, demanding customers Free or discounted shipping handling Conventional best practices for retail channel efficiency are not being used Large tran