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* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * TYPES OF INFORMATION SYSTEMS DATA WORKERS KIND OF SYSTEM GROUPS SERVED STRATEGIC LEVEL SENIOR MANAGERS MANAGEMENT LEVEL MIDDLE MANAGERS OPERATIONAL OPERATIONAL LEVEL MANAGERS KNOWLEDGE LEVEL KNOWLEDGE SALES MANUFACTURING FINANCE ACCOUNTING HUMAN RESOURCES MARKETING MAJOR TYPES OF SYSTEMS TRANSACTION PROCESSING SYSTEMS TPS MANAGEMENT INFORMATION SYSTEMS MIS DECISION SUPPORT SYSTEMS DSS KNOWLEDGE WORK SYSTEMS KWS OFFICE AUTOMATION SYSTEMS OAS EXECUTIVE SUPPORT SYSTEMS ESS * TYPICAL TPS APPLICATIONS Sales Marketing Systems MAJOR FUNCTIONS OF SYSTEMS: Sales management, market research, promotion, pricing, new products MAJOR APPLICATION SYSTEMS: Sales order info system, market research system, pricing system * TYPICAL TPS APPLICATIONS Manufacturing Production Systems MAJOR FUNCTIONS OF SYSTEMS: Scheduling, purchasing, shipping, receiving, engineering, operations MAJOR APPLICATION SYSTEMS: Materials resource planning systems, purchase order control systems, engineering systems, quality control systems * TYPICAL TPS APPLICATIONS Finance Accounting Systems MAJOR FUNCTIONS OF SYSTEMS: Budgeting, general ledger, billing, cost accounting MAJOR APPLICATION SYSTEMS: General ledger, accounts receivable, accounts payable, budgeting, funds management systems * E
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