旅游服务实用英语unit_4.pdfVIP

Unit 4 Checking in Part 1 Situational Dialogues 1. Lily, the local guide, has led a tour group to the hotel. Now they are at the reception desk of Beijing International Hotel. Lily should work together with the tour manager, Mr. Brown, to make sure that all the guests are well accommodated at the hotel. The following dialogue is between them and the receptionist of the hotel. Receptionist: Good afternoon, welcome to Beijing International Hotel. What can I do for you? Lily: Good afternoon. I’m Lily from China Youth Travel Service. We ha