旅游服务实用英语unit_14.pdfVIP

Unit 14 Handling Emergencies Part 1 Situational Dialogues 1. A tourist’s luggage is missing, and now the tour guide is handling the emergency. Tourist: Excuse me, is this all the luggage? Tour guide: Yes, I think so. Tourist: My luggage seems to be missing. Tour guide: How many pieces do you have? Tourist: Two. A large red backpack and a small dark blue suitcase. Tour guide: Could I see your luggage claim card? Tourist: Yes, here you are. Tour guide: May I have your full name? Tourist: John Smith. Tour