《454 麦肯锡内部培训 咨询顾问必备宝典-沟通》--经典资料.ppt

通用集团HRM培训 UIBE,NXY 内容安排 总揽：管理沟通的概念、原理与策略 起点：自我沟通与一对一沟通 难点：群体沟通 重点：组织内与组织外沟通 管理沟通的概念、原理与策略 第一部分：总揽 问 题 怎样理解管理沟通？ 建设性沟通的原理是什么？ 管理沟通的一般策略有哪些？ 怎样理解管理沟通？ 你是一位宇航员，与另外几位宇航员驾驶一太空船飞向月球，原计划去与已降落月球、作为基地的太空母舰会合。然而，因机械故障，你们的太空船只能迫降在距离太空母舰200英里之外的月球表面。降落时许多设备受到损坏，而为了生存你们必须充分利用未受损坏的装备自行达到太空母舰。下面列出了15样未受损坏的物资和装备，请依据其重要性分别标出1-15，以供你们出发时酌其重要性决定取舍（比如，你们的体力只能带13件，就只好放弃另外两件）。（接下页） （1）一盒火柴 （2）压缩饼干 （3）50英尺尼龙绳 （4）丝质降落伞 （5）袖珍取暖器 （6）2支0.45口径手枪 （7）1箱脱水宠物喝的牛奶 （8）2大瓶氧气 （9）星际图 （10）救生筏 （11）磁罗盘 （12）5加仑水 （13）烟火信号枪 （14）包括注射器的急救箱 （15）太阳能无线电收发器 Discussion (1): Group Comm. After finishing self-judgement, your group (3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement. Attentions: ----No matter informative, or persuasive comm., logic is the fundamental; ----Don’t change your idea only to avoid the conflict; ----Don’t make decision only to abide by “the minority and the majority” rule Discussion (2): Self-assessment What key techniques, you think, make your career successful? What are your communication barriers in your current job? What are the most effective approaches to improve your communicative skills？ What do you wish to learn much more in this course? 1- Significance of Managerial Communication Manager=Vision-maker+Motivator Comm. Activities go through all managing life. Communicative Capability heavily influences your career development in some extent。 3C’S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life). Supportive communication = Problem-solving + Comfort relation 2- Concept of Managerial Communication Two schools of MC Behavior Science Theory ----Audience-analysis-based communica-tive strategies: theory and thoughts. Effective communicative techniques and skills ----Writing, Language; informative and persuasive communication skills, practical techniques Integrating both two sch