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1 Sometimes it is necessary to insist on further explanation.
2 You shouldn't focus on your response while others are still speaking.
3 People are reluctant to admit that they don't listen well.
4 There are benefits in seeing things from the speaker's perspective,
5 Keen observation of the speaker can support our listening skills.
6 It is risky to think about a different issue while someone is speaking,
7 People do not mind hearing their own views summarised.
A Afinsnce director in a big company, for example, will often make a terrible small
company finance director because he or she is used to having a team doing the
day-to-day jobs.
B Mors often than not, the people making the choice prioritised different qualities
in candidates or relied on guesswork.
C Recruitment would seem an obvious task to outsource, but the company's
experience of recruitment agencies was not encouraging.
D They need paying for that, of course, but you will have them working for you
and not for the candidate.
E They are usually in very specific markets and the problem they face is that
recruitment agencies may not really understand the sector.
F This means that companies cannot spend more than the standard ten minutes
interviewing each applicant.
G Yet few are trained and competent for all aspects of the task.
13 According to the writer, in the mid-1990s Smithson's department store
A was making a loss.
B had a problem keeping staff.
C was unhappy with its advertising agency.
D mostly sold goods under the Smithson's name.
14 According to the writer, Smithson's profits started rising three years ago
because of
A an improvement in the retailing sector.
B the previous work done on the store.
C Rowena Baker's choice of designer.
D a change in the products on sale.
15 According to Rowena Baker, one problem which Smithson's faced when she
joined was that
A the number of people using the store was falli
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