客户关系管理毕业论文__.doc

企业客户关系管理系统设计与实现 院 系：计算机与电子系 专 业 班： 姓 名： 学 号： 指导教师： 尹 帆 2012年6月 摘 要 Abstract In this paper, top-down structured systems analysis, describes the clothing sales of a full-featured customer resource management system for corporate development, operational processes and some of its core technology.?This paper carried out the project overview, a brief background of project development, project development purposes; followed by the system planning stage, the actual business processes through research and analysis of the systems organizational structure, specifically the completion of the clothing sales company customer resource management?system requirements analysis, feasibility analysis, the existing business process analysis, and optimization of existing business processes, business processes of the system obtained; followed by systematic analysis of the specific completion of the data flow analysis and data dictionary; system design major?completion of the division of functional modules, database design and system interface design.?This phase of the function of each module in detail the design, forming a functional block diagram of the system, on this basis, have chosen the right development model; database design first tested the concept design, followed by a logic design, and finally?completed the design of the database table. According to the first few stages of the analysis and design, the system used in the design of C / S mode, while using ASP technology for the basic page design and implementation of function, use SQL 2000 database back-end database. Design and implementation of this system for the clothing sales company customer resource management system running as a foundation for the clothing sales company customer resource management system provides good conditions. Key Words：clothing sales company customer resource management struct