旅游管理本科毕业论文.docVIP

浅析酒店员工流失问题 摘要 随着中国经济的发展和人民生活水平的提高，中国酒店业迅速发展的同时竞争也日趋激烈，而员工流失问题严重影响着酒店企业的生存和发展。由于酒店工作的辛苦，薪酬的微薄，酒店管理模式的落后，酒店领导者的管理能力有限以及酒店体制的不健全等因素使得酒店员工流失率高于酒店发展的合理水平。高员工流失率不仅影响酒店服务质量，导致酒店竞争力下降，甚至影响着酒店的信誉。在竞争归根到底是人才竞争的经济环境下，酒店要在竞争中立于不败之地必须要留住人才，控制员工流失率。降低员工流失率可采取以下措施：以科学方法招聘员工；改变传统的薪酬设计理念，建立以能力、业绩为核心的资薪体系；改变员工培训和晋升机制，为员工量身打造职业发展规划；坚持以人为本的管理理念；营造特色企业文化，用文化留人；与员工加强沟通；通过合同制度约束员工等。 关键词：企业文化；员工流失；人本管理 Analysis of the Loss of Hotel Staff ABSTRACT With the development of economic, Chinas hotel industry at the same time the rapid development of increasingly fierce competition, and the staff of a serious impact on the loss of hotel business to survive and develop. As the hotel management model backward, a leading hotel management capacity is limited and the hotel sound system and other factors do not make the hotel the staff turnover rate is higher than a reasonable level of hotel development. High staff turnover has affected not only the hotel service quality, leading to decline in the competitiveness of the hotel, and even affect the credibility of the hotel. The hotel should be in an invincible position in the competition to retain qualified personnel, control the rate of turnover. Reduce the rate of turnover could be taken the following measures: the scientific method in order to recruit staff; to change the traditional idea of the pay structure, the establishment of capacity, performance pay funding for the core system; changes in staff training and promotion mechanism, tailored for staff career development planning ; insist on people-oriented management concept; to create a corporate culture characteristics; to strengthen communication with staff; system bound by contract workers. Keywords：Corporate culture;Staff loss;People-oriented management 1 （一）酒店员工流失现状 1 （二）酒店员工流失根源 1 1．酒店本身特点及员工特点决定酒店员工流动率高 1 2．酒店企业精神缺乏凝聚力，管理模式不够人性化 1 3．薪酬福利待遇普遍低 1 4．忽视员工多样化需求 1 5．领导者缺乏领导魅力，对员工的管理能力有待提高 2 6．酒店业体制不完善 2 二、酒店高人才流失率对酒店的影响 2 （一）酒店经济上的损失 2 （二）降低酒店服务质量 2 （三）影响酒店的凝聚力 2 （四）影响酒店的信誉及形象，导致客源流失 2 三、降低酒店员工流