新职业英语(Unit7 Customer Service).pptVIP

Dear Mr. Walters, Thank you for your letter of November 15. We are so sorry that the goods you received have not been supplied correctly. It might have been an error during shipment. We will make up the shortfall as soon as possible, and promise that such things will never happen again. Please accept our apology for the inconvenience it has caused. Yours sincerely, Wang Yi Wang Yi Customer Service Manager W-Task 2 Writing Task 2 Suppose you are the customer service manager of your company. Write a letter of adjustment to the letter of complaint in Task 1 on Page 90. Sample Mini Work in groups. Each group asks ten students to fill in the questionnaire below about their use of mobile phones and then draft a summary of the survey results. Mini-project ● Work in groups; ● Refer to the sample on Page 106; ● To do a research and then analyze the data collected; ● In-class presentation. Language Lab Language Lab Task 1 Task 2 Task 3 Task 4 Task 5 LL-Task 1 Language Lab Task 1 Match the words or phrases on the left with their meanings on the right. A. have an increase in B. in existence and ready to be used C. have earned something by good or bad actions or behavior D. strongly advise someone to do something E. take action or put into practice F. opinion given briefly in speech or writing about something or someone G. set up; start H. a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questions I. unusual, single and different from others J. whole; complete ( ) 1. deserve ( ) 2. entire ( ) 3. survey ( ) 4. gain ( ) 5. particular ( ) 6. urge ( ) 7. comment ( ) 8. implement ( ) 9. establish ( ) 10. in place C J H A I D F E G B LL-Task 2 Language Lab Task 2 Complete the sentences with the following words or phrases. Change the form if necessary. After Tom passed his driving test, he ________ an application for his driver’s li