入职培训计划PART I(长沙皇冠假日).doc

PAGE 12  Crowne Plaza City Center Changsha New Staff Orientation Manual Part I 长沙皇冠假日酒店新员工入职培训手册 第一部分 Hotel Orientation Manual 酒店入职培训手册 Foreword to the Training Manager 培训经理前言 The first weeks of a new staff members employment at your Hotel are the most critical in terms of setting the standards for the time they will work for you. 新员工入职的第一个星期对于酒店来讲是决定员工工作标准的一个重要临界点。 Correct and comprehensive orientation of each and every new member of staff is one of our key responsibilities as training professionals. The presentation of a high quality programme will also present the Hotels Human Resource Department in a positive light from the start. 作为专业培训员，准确和综合的新员工培训计划是你的主要工作职责。高质量的培训课程的演绎是展示酒店人力资源部形象的一个好的开始。 The following manual is designed to provide you with a basis for your Hotels orientation programme and to ensure we maintain the same high standards for all orientation programmes throughout the Company. 以下手册是专门用作酒店入职培训，同时也保证高标准的其他酒店入职培训项目。 Using this manual使用本手册 While the basis of each module is included you will need to spend some time going through the manual and customising it to your own Hotel. Disks are provided to enable you to do this. 本手册包含各个基础部门，所以需要花费时间全部熟悉，并根据各个酒店不同情况使用。 The first section contains an overview along with a to do list which outlines what you will need to do to customise the modules before you run them. 第一部分包含一份“需要做的”清单，需要在使用前根据情况因地制宜的使用。 It may not be appropriate to run some modules for your Hotel. Please omit these modules according to your Hotel’s needs. 如有不适应用的部分，可根据酒店需求忽略。 Each area of this manual is important and will require constant checking and updating to maintain standards. 本手册各个部分都很重要，为保重标准，需要持续的更新检查。 Utilizing Alternative Tutors 使用不同的培训员 Utilizing alternative tutors/trainers to deliver different modules will help maintain interest in the Orientation Programme for the delegates, you and the other trainers. 使用不同的培训员来演绎不同的部分可以让课程更加有趣。 Due to the nature of the Orientation Programme, it is often best to have the experts present the