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Perth Institute of Hospitality Tourism Australian Institute of Tourism Hospitality
? AITH/PSHT/PB Sept 2002 BFO1 Page PAGE 35
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Front Office Operations
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TOC \o 1-2 \h \z \u HYPERLINK \l _ToTerminology for Front Office PAGEREF _To\h 3
HYPERLINK \l _ToA Typical Front Office Organisation Chart PAGEREF _To\h 15
HYPERLINK \l _ToThe Relationship of Front Office PAGEREF _To\h 16
HYPERLINK \l _ToTypes of Hotels PAGEREF _To\h 18
HYPERLINK \l _ToClassification of lodging operations PAGEREF _To\h 22
HYPERLINK \l _ToTypes of Hotel Ownership PAGEREF _To\h 22
HYPERLINK \l _ToGrading Systems PAGEREF _To\h 23
HYPERLINK \l _ToThe Hotel Guest PAGEREF _To\h 23
HYPERLINK \l _ToThe Attributes of Front Office Staff PAGEREF _To\h 29
HYPERLINK \l _ToFront Office Positions PAGEREF _To\h 30
HYPERLINK \l _ToThe Night Shift PAGEREF _To\h 33
HYPERLINK \l _ToNight Auditor and Night Manager PAGEREF _To\h 33
HYPERLINK \l _ToThe Hotel Front Desk PAGEREF _To\h 36
HYPERLINK \l _ToA Front Office Job Description PAGEREF _To\h 37
HYPERLINK \l _ToGrooming Standards PAGEREF _To\h 40
HYPERLINK \l _ToThe Sales Aspect of Reception PAGEREF _To\h 44
HYPERLINK \l _ToRate Types PAGEREF _To\h 46
HYPERLINK \l _ToRate Types (Cont) PAGEREF _To\h 47
HYPERLINK \l _ToAmenities That May Influence Room Rate PAGEREF _To\h 47
HYPERLINK \l _ToThe Telephone PAGEREF _To\h 49
HYPERLINK \l _ToStandards for Telephonists PAGEREF _To\h 52
HYPERLINK \l _ToReservation procedures PAGERE
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