宾馆客房管理系统3.docVIP

摘 要 本论文以宾馆业的发展现状为背景，分析了我国宾馆业在传统管理模式下的不足，阐述了宾馆客房管理信息化的必要性。通过走访各宾馆，从宾馆的实际业务出发,建立了宾馆客房管理信息系统的组织模型。在此基础上，对宾馆客房的业务流程进行了详细调查，建立了功能结构图，如客房预订、客户入住、退房结算、客户挂账等，从而实现了管理工作的透明度。从实际需求出发，建立了概念结构，提出了系统设计原则和设计方法,给出了数据库实现方案，开发了一个实用的单机版宾馆客房管理信息系统。本论文不仅从业务的角度对宾馆客房系统进行了详细的分析和设计，而且还对系统进行了评价。 本系统的前台开发工具是PowerBuilder 8.0，后台数据库选用的是SQL server 2000。 关键字：客房前台管理；管理信息化；挂帐管理 ABSTRACT This thesis takes current state of the development of the hotel industry as the background, has analysed the deficiency under the traditional management mode of my State Guesthouse industry , have explained the necessity of the housekeeping informationization of the hotel. By the investigation with hotels, we have building the organization model of the management information system of guest room of the hotel. Based on that ,we have carried on the detailed investigation to the business procedure of the guest room of the hotel, having set up the structure chart of the function, for instance the room reserves, the customers check in, checks out to settle account, charges to account etc., thus makes the management clear. To meet the actucal inquire ,we have set up concept structure , proposes the systematic design principle and design method, provides Solution Architecture of database . We have developed a practical the management information system of guest room of unit edition hotel. Not only carried on detailed analysis and design to the system of guest room of the hotel in terms of business, but also we appraised to the system. The front developing instrument of this system is PowerBuilder, The back database is SQL server. Key Words: Hotel Stage Management; Management Information-Based; Account Management 目 录 第一章 绪 论 1 §1.1 选题背景 1 §1.2 选题意义 1 §1.3 总体目标 2 第二章 宾馆客房管理系统分析 3 §2.1 系统的初步调查 3 §2.2 系统的可行性分析 4 §2.3 详细调查 5 §2.4 系统方案的比较论证 7 §2.5 系统逻辑方案的提出 10 第三章 宾馆客房管理系统概要设计 16 §3.1功能结构设计 16 §3.2 数据库设计 18 第四章 宾馆客房管理系统详细设计 23 §4.1 系统运行环境 23 §4.2 系统详细说明 23 第五章 系统和程序设计调试 43 §5.1 测试环境 43 §5.2 测试概要 43 §5.3 测试结果 46 第六章 开发设计总结 47