桐乡市大麻镇纺织行业供应链现状及其对策研究毕业论文.docVIP

毕业论文 （20_ _届） 员工抱怨与组织承诺的关系研究 摘 要 在全球化的竞争中，企业面对的是一个越来越复杂的竞争环境，企业间的竞争将不仅仅局限于产品和服务间的竞争，也将在人员上产生激烈的竞争。在这种背景下，了解员工的工作情绪，善于利用员工的工作情绪就显得十分的重要。了解员工抱怨与组织承诺之间的关系，可以更好的管理员工，从而创造出更好的工作绩效，在员工竞争中立于不败之地。 本文采用问卷调查和访谈的研究方法。在第一部分绪论中，提出选题背景和研究思路；在第二部分中，介绍了组织承诺和工作满足等基本理论，包括组织承诺的概念，类型，影响组织承诺的因素，工作满足的概念，意义及影响工作满意的因素；在第三部分中，分析了电子业的组织承诺与员工抱怨的概况和目前存在的问题等；第四和第五部分着重介绍了海宁三林电子有限公司关于员工抱怨和组织承诺的相关概况，并根据调研结果，进行了分析。最后，针对三林电子有限公司在员工抱怨与组织承诺关系上存在的问题提出合理的建议，并希望海宁市整个电子业都能更好的处理员工抱怨与组织承诺的关系，从而使行业得到长足的发展。 关键词：’s working mood and being good at using staff’s working mood becomes much more important. Understanding the relationship between staff complaints and organisational commitments can make management easier, thus create higher working efficiency and stand stronger in the fierce competition. This article uses the research methods of survey and interview. In the introduction part, this article proposes the topic background and research ideas. In the second part, it introduces the basic theories such as organisational commitment and working satisfaction, including the definitions of and the factors that affecting these theories, as well as types of organisational commitment and significance of working satisfaction. In the third part, it analyses the overview of organisational commitment and staff complaint in electronics area and its existing problems. The fourth and fifth part focuses on the overview of staff complaints and organisational commitment in Haining Sanlin Electrics Co. Ltd. Analysis has been done after research. Last, according to the problems that appear in Sanlin Company, this article shows some reasonable suggestions with the aim of improving the relationship between staff complaint and organisational commitment in Haining electrics area, as the more harmonic the relationship, the better development the industry will be. Key word: organisational commitment, staff complaint, working satisfaction, performance management 目 录 1 绪论 1 1.1 选题背景 1 1.2 研究意义 1 1.3 研究对象与研究方法 1 1.3.1研究对象 1 1.3.2 研究方法