人格特质、员工满意度与情感承诺外文翻译.docVIP

外文翻译 原文 Personality Traits, Employee Satisfaction and Affective Commitment Material Source: Total Quality Management Vol. 18, No. 5, 589–598, July 2007 Author: KURT MATZLER BIRGIT RENZL ABSTRACT: In this paper we focus on personality traits as predictors of employee satisfaction, and on effects of employee satisfaction on affective commitment towards an organization. The results of the empirical study within a company in the utility sector (N=199) show that Neuroticism is negatively related to employee satisfaction, Conscientiousness has no impact and Agreeableness positively influences satisfaction. Employee satisfaction has a strong impact on affective commitment. While considerable attention has been given to environmental, especially managerial influences on employee satisfaction, our findings illuminate important connections between enduring characteristics of individuals and individuals’ satisfaction in the workplace. The results are of importance to theory and practice, as it has been shown that more than 20% of the variance of employee satisfaction is caused by personal differences, i.e. personality traits. KEY WORDS: Personality traits, employee satisfaction, affective commitment Introduction Employee satisfaction has received considerable attention in the last few years. Many companies invest considerable amounts of resources in programmes to monitor and increase employee satisfaction (e.g. Heskett et al., 1997). It is assumed that employee satisfaction leads to motivated and committed employees, to more effective and efficient work, and in turn to higher process and product quality (Eskildsen Dahlgaard, 2000). Ultimately, employee satisfaction is expected to lead to higher customer satisfaction(e.g. Homburg Stock, 2004), which directly impacts firm performance (Anderson et al., 1994, 2004; Eklo¨ f et al., 1999; Matzler et al., 2005). Especially in the service industry, a number of studies found a positive relationship betwee