员工培训与开发外文资料及翻译.docVIP

Training and Developing Employees Gary Dessler.Human resource management (Ninth Edition) [M].Tsinghua University Press.2005, 187-189 Training refers to the methods used to give new or present employees the skills they need to perform their jobs. Training might mean showing a new Web designer the intricacies of your site, a new salesperson how to sale your firms product, or a new supervisor how to interview and evaluate employees. Training is a hallmark of good management, and a tack manager overlook at their peril. Having high-potential employees doesnt guarantee theyll succeed. Instead. they have to know what you want them to do and how you want then to do it. If they dont, theyll do the jobs their way, not yours. Or they will improvise, or, worse, do nothing productive at all. Good training is vital. Why the training business is booming “Training” is more inclusive than it used to be. Training used to focus mostly on teaching technical skills. such as training assemblers to solder wires or teachers to write lesson plans. Today, such technical training is no longer enough. Employers today have to adapt to technological change, improve product and service quality, and boost productivity to stay competitive. Doing so often requires remedial education. For example, quality improvement programs require employees who can produce charts and graphs and analyze data. Similarly, todays employees need skills (and thus training) in team building, decision making, and communication, as well as technological and computer skills (such as desktop publishing and computer-aided design and manufacturing). And as competition demands better service, employees increasingly require customer service training. As one trainer puts it: “we dont just concentrator on the traditional training objectives anymore. . . We sit down with management and help them identify strategic goals and objectives and the skills and knowledge needed to achieve them. Then we work together to identify whether o