东莞市某酒店质量手册 29页.docVIP

东莞市椰林山庄酒店 质 量 手 册 实施日期：2006年1月1日 目 录 0．1公司简介··············································· 0．2任命书················································· 0．3权责列表··············································· 0．4质量手册管理控制······································· 1．总则····················································· 2．引用标准················································· 3．术语和定义··············································· 4．品质管理系统·············································· 4．1一般要求················································ 4．2文件化要求··············································· 4．2．1一般要求·············································· 4．2．2品质手册··············································· 4．2．3品管系统文件管制······································· 4．2．4品质记录管制··········································· 5．管理责任···················································· 5．1管理者承诺················································ 5．2顾客导向·················································· 5．3品质政策·················································· 5．4品质管理系统规划··········································· 5．4．1品质目标················································ 5．4．2品质系统规划流程········································ 5．5责任、职权与沟通··········································· 5．5．3内部沟通················································ 5．6管理审查··················································· 5．6．1概述···················································· 5．6．2审查的输入·············································· 5．6．3审查的输出·············································· 6．资源管理···················································· 6．1资源的供应················································ 6．2人力资源·················································· 6．3基础建设·················································· 6．4工作环境·················································· 7．产品实现···················································· 7．1产品实现的策划············································ 7．2顾客相关的过程···························