人力资源部标准操作程序.docVIP

Standard Operating Procedure (SOP) 标准操作程序 TRAINING LIST 培训清单 Department 部门 SOP Training Task SOP培训项目 File Code 文件编号 Human Resources 人力资源部 Payroll Procedure 工资支付程序 HR 01 General Recruitment Procedure 招聘的大体程序 HR 02 Hiring of Casual Labour Procedure 临时工的雇佣程序 HR 03-04 Application for Employment Procedure 雇佣申请程序 HR 05 Probation Confirmation Procedure 实习确认程序 HR 06 Promotion Procedure 提升程序 HR 07 Employee Resignation Procedure 员工辞职程序 HR 08 Employee Grievance Procedure HR 09 Involuntary Termination Procedure 随意终止程序 HR 10 Employee Transfer Procedure 员工调动程序 HR 11 Disciplinary Actions Procedure 纪律训练程序 HR 12 Employee Accident Procedure 员工意外事故的处理程序 HR 13 Housekeeping -Admin + Office 客房部 Shoes Polishing Procedure (1) 擦鞋服务程序（1） Fidelio System – Housekeeping Operations Fidelio系统----客房部的操作 H 01 Shoes Polishing Procedure (2) 擦鞋服务程序（2） H 02 Greeting Procedure 问候程序 H 03 Maintenance Procedure 维修程序 H 04 Guest Room Items Sales Procedure 客房物品的销售程序 H 05 Lost Found Handling Procedure (1) 失物招领的处理程序（1） H 06 Lost Found Return Procedure 失物招领归还程序 H 07 Lost Found Return to the Finder Procedure 遗失物品归属于捡到者的程序 H 08 Baby-Sitter Service Procedure 托儿服务程序 H 09 Floor Key Card Procedure 楼层房卡程序 H 10 Handling Guest Complaint Procedure 处理宾客投诉的程序 H 11 Room Assignment Procedure 客房分配程序 H 12 Handling of Guest Illness 处理客人生病的程序 H 13 Floor Guest Supplies Issuing Procedure 楼层客人物品分发的程序 H 14 Snow/ Heat Harsh Weather Handling H 15 Flower Arrangement Procedure for Hotel Guest 鲜花的摆放程序 H 16 Housekeeping – Guest Floor 客房部----楼层 VIP Arrival Procedure VIP抵店程序 H 17 In Room Safe Box Instruction 房间保险箱的使用说明 H 18 Spot Clean the Carpet Procedure 地毯污渍清理的程序 H 19 Mattress Turn Over Procedure 床垫的翻转程序 H 20 Room Attendant Daily Routine 客房服务员的每日工作 H 21 Wall Paper Cleaning Procedure 壁纸的清理程序 H 22 Telephone Cleaning Procedure 电话的清理程序 H 23 Work Sheet File In Procedure 工作表存档的程序 H 24 Extra Bed Procedure 加床的服务程序 H 25 Ch