如何做到有效的护患沟通.docVIP

中 南 大 学 现 代 远 程 教 育 毕 业 论 文 论文题目 如何做到有效的护患沟通 2011年 8 月 24 日 内容提要：随着社会的进步和发展，人们对医院的要求越来越高，认为医院不仅是提供治疗的地方，也是提供服务的地方。随着护理学的发展和整体护理模式的进行，人性化的护患沟通制成为护理工作的一项重要内容，它是寻求一种建立相互信任、尊重、配合、友好的医患关系的有效方法，是医院现代化服务理念的需要，也是提高护理质量的需要。所以，这就对护理人员的素质要求越来越高。而与患者的沟通能力是护理人员素质的一个重要方面，通过护患沟通，可以增进相互间的理解和信任，有助于了解患者的身心状况，更好的为患者服务，密切护患关系，从而使患者处于一种最佳的身心状态，有利于疾病的康复，同时也为护理人员营造一个愉快的工作环境，大大降低医疗纠纷。本文分析了护患沟通的内涵、形式，得出护患沟通是影响护患关系的主要因素，总结了加强护患沟通的措施及怎样做到有效的、治疗性的护患沟通。 关键词：护患沟通；因素；途径 Abstract: Along with social progress and development, people have become increasingly demanding of the hospital that the hospital is not only a place to provide treatment, but also a place to provide services. Patient not only to cure disease, but also to provide high-quality, personalized service. So, thats the quality of medical personnel have become increasingly demanding. Ability to communicate with patients is an important aspect of quality health care through the nurse-patient communication, can enhance mutual understanding and trust, help to understand the patients physical and mental conditions, better not worse this service, close nurse-patient relationship, so that patients in an optimal physical and mental condition, conducive to the rehabilitation of the disease, but also for health care workers to create a pleasant working environment. This paper analyzes the content of nurse-patient communication, form, come to the impact of nurse-patient communication is a major factor in nurse-patient relationship, summed up the measures to strengthen the nurse-patient communication. Key phrase: Nurse-patient communication; medical disputes; measures 目 录 一、护患沟通的内涵………………………………………………………………………6 （一）护患沟通的内涵……………………………………………………………………4 （二）护患沟通的形式……………………………………………………………………6 二、加强护患沟通的重要性………………………………………………………………6 三、影响护患沟通的因素…………………………………………………………………7 （一）护理人员的因素……………………………………………………………………7 （二）患者的因素…………………………………………………………………………7 （三）其他因素……………………………………………………………………………7四、护患沟通的现状及存在问题…………………………………………………………8 （一）护理人员对护患沟