hotel opening schedule酒店开业各部门GM计划.xls

Engineering Housekeeping Pastry Security Laundry F.O. Stewarding Finance AsianKitchen Chinese Kitchen BQT Bev. Bar Room service Coffee shop Asian rest. Chinese rest. Overview OLE_LINK2 OLE_LINK3 OLE_LINK4 OLE_LINK6 Hotel sample 18--31Jan 2003 31 January 2003 1-28 Feb 2003 Activity Facilitators Attendees Duration Venue Sat Sun Mon Tue Wed Thu Fri A General Program Arrival/Room Allocation/Orientation New Hires 2 days Mass Orientation Training All staff 3 days Big Hall GMs Speech General Manager 15 min AM Training Rules Regulations Training Manager 30 min Intro toOwner/ACCOR/Sofitel Boao 90 min Hotel Facilities Services HR Officer Organization Chart Whos Who Grooming Standards Fire Safety Security Security 2 hour PM Safety at work Engineering/Security 1 hour Staff Handbook HR Team 3 hours Departmental Orientation Dept Heads 1/2 day Classroom Orientation Test 2 hours English Test English Teachers First Aid Doctor Make Up Hair Treatment AVON Partial Posture Physical Teacher Line Female staff Gym Room Hygiene Sanitation Sanitation Bureau B Skills Knowledge Customer Service Skills Courtesy at work Customer Interaction Skills Upselling Skills Handling Guest Complaint Thank Guest for Staying Telephone Etiquette Multimedia Standards Incoming Calls Taking Messages Transferring Calls Putting A Call On Hold Ending A Conversation Secretarial Skills Secretaries Clerks 1 day Office Management Administration Computer Skill Supplier Front Line TBA Computer Room Micros IT Manager FB / FIN Fidelio FO/Acct/Sales/HK Office2002 Admin Courtesy Standards I II Training Officers 10 hours Greeting English Teacher Directions Courtesous Words Phrases Specific Job English ATM/TM Dept Staff 2 hours/day x12 days Basic Job Skills 3 months till March 2003 C Management Supervision The Accor Way Accor Trainer Mgrs/Supvrs Keys to Communication Train The Trainer 5 days Basic Supervisory Skill Builder A Manager 4 days D Trial Run Finalize trial run details GM/HRD/TM Develop on job ses