国外英语语法].pptVIP

Why don’t they listen? A case Study Miss Saba Habib Our Comments: The office manager had been let down twice here-Firstly by General Manager who refused to take seriously what proved to be sound advice from Joan, and secondly by the consultant who ungraciously gave Joan no credit for her suggestion. This insensitivity is scarcely likely to enhance her motivation…..job satisfaction - or ultimately organizational efficiency. Now its clear that the personal attitudes and qualities will determine the success or failure of workplace communication. RECOGNISING OF THE IMPORTANCE OF SOCIAL SKILLS IS AN ESSENTIAL STEP WE COULD IMPROVE ITS EFFECTIVENESS AS COMMUNICATORS BY: Becoming more sensitive to the attitudes, needs and aspirations of others. Trying wherever possible to see the situation through other people’s eyes. Observing the rules that govern more formal communication setting such as interviews or meetings. Social skills! Its very important for managers to appreciate the social skills Which are needed when they have to deal with people at work . Perceptions influence our behavior when communicating. Research into human behavior has shown that during personal interactions, the way we perceive others guides our behavior towards them. one reason for conflicts and problems arising from perception and human behavior is that people literally see things differently. If this sort of test immediately puts people into separate “camps small wonder that our responses to more complex information will show our our individuality even more radically. Self discovery!!! Some people are so adept at projecting images of themselves to others that the real person is never displayed. SELF - CONTROL can be an advantage to a manager but when taken to the extreme can prevent effective communication understanding. The communicator in an organized enterprise