家乐福-----常见诈骗案例分析培训(12页).pptVIP

案例一：Case 1: 二位顾客在结帐时，顾作熟识，给收银员造成一种二人认识、一起结帐的假象。当扫描了一半时，前一位顾客将一部分已装袋的商品拎走，当收银员结束扫描正要收钱时，后一位顾客说收银员多结帐，他与前一位顾客根本就不认识，他没买过帐单上办部分的商品。 During scanning, 2 customers pretend to be acquaintance, the former customer took away part of the packed goods and left. After finishing scanning, the cashier ask the later customer to pay, the customer then complained that the cashier overcharged and he did not buy some of the items on the slip. 如何防止 Disscusion Prevention 收银员在结帐时，已扫描但尚未付款的商品千万不能离开自己的视线。 Cashiers should always keep an eye on the unpaid goods during scanni