论网络交易中的消费者权益保护.pdfVIP

论网络交易中的消费者权益保护 摘 要 网络交易作为一种新兴的交易方式，与传统交易方式相比，其方 便快捷、价格透明、信息开放等显著优势，越来越受到人们欢迎，使 得这种交易方式在短时间内得以兴起并快速得到发展。然而，由于网 络环境虚拟性等特点，易发生诸如支付安全、质量保障、售后服务等 方面的问题，这些问题的存在，成为制约网络交易持续健康发展的瓶 颈。如何保障网络交易中消费者的基本权益，如安全权、知情权、求 偿权等免受侵害，推动网络交易健康发展，已然成为一个急需解决无 法回避的问题，也是一个需要不断思考和探讨的问题。本文以网络交 易纠纷实例入手，简述了网络交易的特点及我国网络交易的发展现 状，并对网络交易中的消费者范围进行界定，再重点论述网络交易中 的侵害消费者权益的形式，最后通过梳理国内外网络消费者权益保护 的相关制度，对完善我国网络消费者权益保护提出相关设想。 关键词：网络交易，消费者，侵害，权益保护 ON THE PROTECTION OF CONSUMERS’ RIGHTS AND INTERESTS IN THE INTERNET TRADING ABSTRACT Internet trading as a new trading transaction method, compared with the traditional transaction method, its significant advantages of convenience, pric e transparency, information opening up, more and more popular.These advangtages make such transaction rise and develop rapidly in a short period of time. However, due to internet features such as virtual environment, there are these problems, such as payment safety, quality assurance, after-sales service, as a bottleneck that restrict internet trading a sustained, rapid and sound development. How to protect consumers basic rights and interests in the internet trading, such as payment safety, quality assurance, after-sales service against infringement, and promote the healthy development of internet trading, as well as a much-needed solution to the problem can not be avoided, but also as a need one to keep thinking and discussion. In this paper, from two examples of disputes on internet trading, outlined the features of internet trading and the development of Chinas internet trading, and defined the scope of consumers in the internet trading, and then dwelled on the types against network consumers’ rights and interests. Finally through the grooming of regula