酒店英语培训外包服务HETOS.docVIP

酒店英语培训外包服务 Hotel English Training Outsourcing Service (HETOS) 一、外包服务简介Introduction to HETOS 在北京奥运会即将来临之际，北京迦南地人力资源顾问公司向北京地区星级酒店提供专业化的英语培训外包服务，服务项目： As the Olympic game is coming around the corner, Beijing Canaan Human Resource Consulting Co., Ltd. is providing professional hotel English training outsourcing service to the star hotels. Our service content is as follow: 派送外籍培训讲师服务 Training by foreign teacher 酒店英语课程开发服务Training course development service 员工英语能力训练服务English proficiency test and skill training 二、外包服务目标 HETOS Goal 我们的英语培训外包服务是根据酒店需求量身订制开发课程，以帮助酒店制定并完善现有培训体系，通过灵活多样的训练方式在短时间内帮助员工提高英语服务能力，达到国际化的专业服务水准。 The HETOS service is specially designed according to the needs of the hotel and tailor made to help the hotels develop and implement an English training system which enhance the capacity of the staff service in English, strengthen the overall hotel service quality, in order to reach the international professional level. 外包服务特色 HETOS Characteristic 确保使用国际水准英语教学内容 We ensure the HETOS training content is using the international hotel English. 确保外籍讲师具有专业讲师资格 We ensure that our teacher possess professional certificate of teaching English 确保教学内容量身定做实用有效 We ensure our teaching content is specially designed which is practical and effective 四、外包服务内容 HETOS Content：Front Office English 接待与预定 Reception Reservation 礼宾部 Concierge Service 商务中心 Business Center Service 总机服务 Hotel Operator Service 培训目标 Training Goal 作为酒店之窗的前厅服务部门，通过我们专业的酒店英语训练，可在较短时间内提升员工酒店预定、入驻登记、信息咨询、商务服务、投诉处理、离店登记等服务能力。 Front office is an open window of the hotel, through our professional hotel English training, the staff will be able to master the language when they serve the guests in reservation, check-in, enquires, complaints, business matters, check-out etc. 客房英语服务 Housekeeping English 楼层服务员 Room Attendant 洗衣服务 Laundry Service 客房接线员 Housekeeping Operator 培训目标Training Goal: 干净、舒适的客人房间，周到个性的员工服务，能直接影响酒店的服务品牌，通过专业的酒店英语服务训练，能提升员工房间清洁、洗衣、物品提供、设备使用、服务介绍、问题处理的能力，使客人时刻感到宾至如归！ A clean