Meteringv2_answers v3.xlsVIP

Sheet3 Sheet2 accenture Best Practice Introduce Customer Own Reads, specifically for Special Reads, and potentially Budget Billing can reduce the number of reads conducted by meter readers e.g. 5-10-12% own reads onto IVR Seek opportunities to improve end-to-end scheduling, allocation and route planning for meter readers. Effectively processing estimated and aperiodic meter reads Ability to identify, detect and investigate irregularities Access rates Carry out consumption investigation within 3 days ‘High Bill’ complaints % meter reading outsort - validation errors / day % of Meter reads on scheduled read date Meter Reading Complaints Device Installation Works Management Connect and supply electricity within 24 hours of inspection Device Managamanet Minimise the number reads required; particulary for small customers and those which are difficult to access. Periodic Device Management - Replace device based on installation to avoid revenue loss due to malfunction of old device. Leverage automated meter reading technology to reduce the time taken for each read and increase productivity of meter readers, and put the sequence and address to the handheld, or other machine Assignment of meter reader to routes. Readers can be assigned to alternate routes periodically to reduce the likelyhood of special arrangements. Use master-sub meter technology to ensure the correct of metering Priority based on both urgency and customer importance All Service Requests are tracked and managed consistently. Escalation is automated, providing proactive alerts to affected parties. Standardize the criteria for escalation processes in order to reduce the amount of wasted work done on cases How frequently are customer meter reads occurring? Are there different meter reading frequencies for different customer types (domestic / commercial / inductrial / rural) What percentage of customer have on-site billing? Whats type of client receives on-site billing? Do you have a separate team or dep