客服公交车司机案例.pptVIP

Approximately 6:00 pm on January 21, 2008, the Changsha a 915 bus driver Zhou Zeliang driving buses traveling to the the Changsha City South and Shaoshan intersection intersection, suddenly felt unwell due to overwork. His last effort exhausted life, tightly slam the brakes, to protect the lives and safety of the passengers who died in the cab. Last year, I transferred to Foshan is Guangzhou Yangchengtong card, can be common in Foshan, I had never changed. The afternoon took a parcel to the post office, and did not want to do the bus, and so for a long time do not have a car, it had a 128 on the road. Results I get on the train after the credit card, punch card machine was broken, and I said I did not bring change, the driver said coldly get off the train behind! I was annoyed because take the parcel Shen, is it also in a fit of anger, I thought, is not my fault, nor is it I do not want to pay. Go directly to the back, ready to put the parcel and then look for the body there Lingchao. Driver see I ignore him, do not drive, and they stood up and looked at me. , I did not care for him, and finally someone lent me two dollars trouble. I believe people in their daily life must be more or less met the advantages and disadvantages of the bus driver, and then hope we can sympathize with the driver of the bus is not easy, and also want more after bus driver service attitude, service standards optimization（SOP）! * Group member: Tansy 汤洁 Mary 张嫚莉 Summer 王佳丽 互相体谅 互相理解！！！ 2008年1月21日下午6点左右，长沙一辆915路公交车的司机周泽良驾驶的公交车行驶到长沙城南路与韶山路交会路口时，因劳累过度突感身体不适。他用尽生命中的最后力气，死死踩住了刹车，保护了乘客的生命安全，自己殉职在驾驶室里。 去年调到佛山，用的是广州的羊城通卡，因为在佛山可以通用，我一直没换。今天下午去邮局取了一个包裹，本不想做公交的，但等了半天都没有车，就只好上了一辆128路。结果我上车后刷卡，发现打卡机坏了，我说我没带零钱，那司机就冷冷地说“下车等后面的！”我当时因为取了包裹比较沉，正恼火呢，也在气头上，心想又不是我的错，也不是我不想掏钱。就直接往后面走，准备放包裹后再在身上找找有没有零钞。那司机见我不理他，就不开车，又站起来看着我。我也没怎么理他，最后别人借给我两元钱才了事。 * * * 2008年1月21日下午6点左右，长沙一辆915路公交车的司机周泽良驾驶的公交车行驶到长沙城南路与韶山路交会路口时，因劳累过度突感身体不适。他用尽生命中的最后力气，死死踩住了刹车，保护了乘