抱怨投诉信和道歉便条写作课件.pptVIP

抱怨投诉信的写作要点 投诉抱怨信的写作除了基本的时间，称呼，结尾客套用语，签名等四项结构条件外，在其正文处一般还要 下面5—8条内容： 抱怨，投诉行为 抱怨投诉内容的具体描述 要求弥补，纠正内容的具体措施 抱怨，投诉者对弥补，纠正，赔偿等的敦促或威胁 套句： 行为描述：I’m writing to bring your attention to the problems I have had with … Here’s the problem… 解决方式的要求：It would be very kind( considerate) of you to…address this problem soon. / take steps to rectify this situation soon. / turn it down a little? / 敦促或威胁: Frankly, I really can’t put up with the situation any more. You must rectify the situation, or I will take it to the court. / If you can’t give me a satisfactory answer, I will complain it to the Consumer Association. April 20，2008 Dear Sir or Madam, I went to your store to buy a Tianxian watch last Sunday. When I said tat the price was high, the No. 5 saleswoman replied in a sarcastic tone, “you can go ahead and buy a cheap fake from other stores.” she forgot how to treat a prospective buyer! I hope you can improve your service, and give me a face-to-face apology. My telephone number is 0101234 John Smith 道歉便条要点 1 道歉行为和内容 2 道歉的具体理由 3 弥补方法 4 进一步道歉 套句： 道歉行为： I’m writing to show my apology for…/ I would like to express my apologies for not being able to…/I’m sorry to say that I’ve not finished reading it through, and have to keep it until next Sunday. / Excuse me for my delaying in turning in my assignment. 道歉理由：I had a minor accident./ I had a minor operation. 弥补纠正及其承诺：I am sure I can make up the loss by…/ I promise it will never happen again. / It would be very kind(considerate) of you to give me another chance to…( to give me another two days 进一步致歉： Many apologies. / Do please forgive me. 范文 April 20，2008 Dear Fiona,???? I am writing to you to apologize for the abrupt way I departed just after the exams finished. It was terribly rude of me to have left without saying good-bye to you. The fact is that I was so excited when I learned I had passed the exams with high marks that I couldn’t wait to get home and tell my parents.