点击职业英语 文秘英语 Unit4教参（1稿）.docVIP

Unit 4 Reception 第4单元 接待 1. Getting Started 课前活动 【练习参考答案】 Activity 1 Work in pairs. Discuss the following questions with your partner. Answer Key: There are different tasks and procedures involved in receiving customers with an appointment and without an appointment. If a customer visits, ask politely if he has an appointment with your boss. If so, welcome him warmly, take him to the waiting room and offer him something to drink. Then announce his coming and arrange the meeting. If there is no appointment, offer him a seat, inquire as to the purpose of his coming then consult your boss if h