饭店英语 教学课件 作者 李佳 主编 housekeeping.pptVIP

尚辅网 尚辅网 C=Clerk G=Guest C: Good afternoon, sir. Did you have a good ______? G: Yes, thanks. C: __________________the sixth floor. I’m the floor ______. Just let me _____ if there is _____ I can do for you. G: Where is Room 606, please? C: Oh, step ____________, please. Here _____________. May I have your key, please? Let me ______ the door ______ you. G: Here it is. C: How _____you _____ the room, Mr. Smith? G: It looks _____ and _____. I like it. C: If you _____ anything, just _____ 8 or _____ the button over there. We are always _____ your _____. G: Thank you. C: You’re _____. Role play Situation 1: Suppose you are now a floor attendant on the sixth floor. Mr. Smith comes up and you walk forward to receive him and show them to their room. Thank you for your attention! * * 尚辅网 尚辅网 Teaching Objectives 1 2 3 To know the steps of showing guests to their rooms To know how to introduce in-house facilities To know how to provide perfect service 尚辅网 Basic Information 尚辅网 Words bathroom shower transformer voltage fabric cozy staff facility amenity insert slot adjuster towel toothbrush toothpaste shampoo mini-bar overnight 尚辅网 Expressions arrival list precede into insert into laundry bag extension number at one’s service have a look around the hour evening gown master switch key card shower curtain safe-box wall lamp television remote control floor attendant fire exist shower cap Service Information Booklet 尚辅网 waiting for the door of elevator confirming the identity of guests showing guests to their rooms introducing in-house facilities and other information in hotel leaving room politely Service procedure 尚辅网 How to Express 1. Good afternoon, sir and madam. Im the bellman here. 2. Whats your room number, please? 3. And by the way，could I have a look at your room card？ 4. Let me help you with your luggage． 5. How do you like this room？ 6. Sir, y