五星级酒店前台专用英语.docVIP

management 经营、管理rack rate 市价package rate包价group rate 团队价cashiers desk 兑换处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字form 表格reservation 预订reception desk 接待处house use 酒店使用executive floor 行政楼层tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大堂luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 账单change money 换钱procedure 手续、程序up grade 升级information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 ■ 电话服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话cant put somebody through 接不通ordinary telegram 普通电话Wake-up call service 叫醒服务Switchboard 总机Area code 区号Extention 分机receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信The connection is bad. 听不清。express telegram 加快电报registered fee 挂号邮资postcard 明信片 Telephone 电话用语May I have the number, please? 请告诉我电话号码好吗？Please hold the line a moment. 请不要电话。There is no answer. 没人接电话。Would you like me to page him? 您要我为您呼他吗？The line is busy. 占线The line is free. 线通了。Shall I ask him to return your call? 请他给您回电话好吗？I’ll transfer your call. 我把您的电话转过去。Front Office 前厅I would like to check-in please. 我想现在登记。How would you like to pay, by cash or by credit card? 请问您打算如何付帐？用现金还是信用卡？May I show you to your room? 请允许我带您去您的房间。Do you have a reservation? 您有预定么？请您填一下这个登记表好么？In case you need any help, please contact us. 如果您需要帮助，请与我们联系。What time will you check-out? 您打算什么时间结帐？Would you like a smoking or non-smoking room? 您需要一间吸烟房还是无烟房？Our rack r