中国平安人寿保险股份有限公司来华人员保险理赔指南.docVIP

中国平安人寿来华人员保险理赔指南A Guide for People Coming to China to Insurance Claim against Ping An Life Insurance Company Of China, Ltd. 尊敬的客户： 您如果想了解中国平安人寿保险股份有限公司来华人员综合保险理赔服务事项,请您仔细阅读如下内容。Dear Customer: If you would like to learn about the services for settlement of claims of comprehensive insurance for people coming to China of Ping An Life Insurance Company Of China, Ltd., please read this guide carefully. 1、理赔程序 ⑴　保险事故发生后，理赔的规范程序中国平安人寿保险股份有限公司分公司报案； ⑵　理赔咨询电话： 平安人寿北京分公司客户服务咨询及理赔报案电话01059731688；01059731677；01066217668（兼传真机） 以上电话工作时间：星期一至星期五 上午8：30至12：00 ?????????????????????????????????下午13：30至：17：30 北京环球救援公司24小时理赔及救援咨询电话： 400???????????????????????????????????????0101. Procedure for settlement of claims: Normative procedure for settlement of claims after the occurrence of insured incidents: Submit your claim to Beijing Branch of Ping An Life Insurance Company Of China, Ltd. or to Beijing Global Medical Rescue Co., Ltd. Hotlines for consultation: Hotlines for customer service consultation submission of claims of Beijing Branch of Ping An Life Insurance Company Of China, Ltd.: 01059731688；01059731677；01066217668(also as a fax No.) Working time of the hotlines above: Monday to Friday 8：30am -12：00pm ????????????????????????????????? 13：30am-17：30pm 24 hours hotlines for settlement of claims consultation for rescue of Beijing Global Medical Rescue Co., Ltd.: 400???????????????????????????????????????010 2、理赔应备文件： ① 团体一年定期寿险 A 被保险人护照复印件； B 被保险人伤残时需提供伤残鉴定证明（由司法或劳动部门出具）； C 被保险人死亡需提供死亡证明； D 如发生交通事故，需出具公安交通部门的事故证明； E 被保险人死亡时提供受益人身份证明复印件； F 死亡赔付需提供受益人亲笔签字认可的保险分配方案的文件； G 被保险人保险卡复印件；2. Documents to be presented for settlement of claims: ①Group term life insurance of one year A. Copy of passport of the insured; B. Disability assay certificate in case the insured is disabled (provided by judicial or labor department); C. Death certificate of the insured; D. Proof of accident provided by the communications