Chapter 8Nelson amp; Quick.ppt

Chapter 8Nelson Quick Work Teams and Groups Groups Teams Group - two or more people with common interests, objectives, and continuing interaction Work Team - a group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable Characteristics of a Well-Functioning, Effective Group Characteristics of a Well-Functioning, Effective Group Group Behavior Norms of Behavior - the standards that a work group uses to evaluate the behavior of its members Group Cohesion - the “interpersonal glue” that makes members of a group stick together Social Loafing - the failure of a group member to contribute personal time, effort, thoughts, or other resources to the group Loss of Individuality - a social process in which individual group members lose self-awareness its accompanying sense of accountability, inhibition, and responsibility for individual behavior Group Formation Stages of Group Formation Mature Group Characteristics Purpose and Mission May be assigned or may emerge from the group Group often questions, reexamines, and modifies mission and purpose Mission converted into specific agenda, clear goals, and a set of critical success factors Mature Group Characteristics Behavioral Norms - well-understood standards of behavior within a group Mature Group Characteristics Group Cohesion - interpersonal attraction binding group members together Enables groups to exercise effective control over the members Groups with high cohesiveness demonstrate lower tension anxiety demonstrate less variation in productivity demonstrate better member satisfaction, commitment, communication Cohesiveness Work-Related Tension Mature Group Characteristics Status Structure - the set of authority task relations among a group’s members Hierarchical or egalitarian Often leadership is shared Team Task Functions Team Task Functions Why Teams? Good when performing complicated, complex, interr