Chapter 9Project Human Resource Management.ppt

Information Technology Project Management, Fourth Edition Chapter 9:Project Human Resource Management Learning Objectives Explain the importance of good human resource management on projects, including the current state and future implications of human resource management, especially on information technology projects. Define project human resource management and understand its processes. Summarize key concepts for managing people by understanding the theories of Abraham Maslow, Frederick Herzberg, David McClelland, and Douglas McGregor on motivation, H. J. Thamhain and D. L. Wilemon on influencing workers, and Stephen Covey on how people and teams can become more effective. Organizational Planning Involves identifying and documenting project roles, responsibilities, and reporting relationships. Outputs include: Project organizational charts Staffing management plans Responsibility assignment matrixes Resource histograms Figure 9-2. Sample Organizational Chart for a Large IT Project Figure 9-3. Work Definition and Assignment Process Responsibility Assignment Matrixes A responsibility assignment matrix (RAM) is a matrix that maps the work of the project, as described in the WBS, to the people responsible for performing the work, as described in the OBS. Can be created in different ways to meet unique project needs. Figure 9-4. Sample Responsibility Assignment Matrix (RAM) Figure 9-5. RAM Showing Stakeholder Roles Table 9-1. Sample RACI Chart Staffing Management Plans and Resource Histograms A staffing management plan describes when and how people will be added to and taken off the project team. A resource histogram is a column chart that shows the number of resources assigned to a project over time. Figure 9-6. Sample Resource Histogram Acquiring the Project Team Acquiring qualified people for teams is crucial. The project manager who is the smartest person on the team has done a poor job of recruiting! Staffing plans and good hiring procedures are important, as