酒店管理系统餐饮设计论文(英文).docVIP

酒店管理系统餐饮设计论文（英文） A SOFT SYSTEMS METHODOLOGY APPROACH TO DESIGN ARESTAURANT MANAGEMENT MODEL FOR A GREAT TOURISM HOTELAbraham Briones-Juarez, Ricardo Tejeida-Padilla, Oswaldo Morales-MatamorosInstituto Politécnico Nacional, Méxicoabrahambriones2003@.mx, rtejeidap@ipn.mx, omoralesm@ipn.mxABSTRACTThis paper? is about? the design of a? systemic model used? in? restaurants managementinside the hotels of Great Tourism category in Mexico City, applied to the Restaurantthe Gifts of the Hotel Sheraton Centro Historico.With the purpose of establishing a Holistic vision of the works development, the use ofthe Systems Paradigm and concepts of Soft Systems Methodology by Peter Checklandwas? determinate,? since? the? case? of? study? is? a? social? system? that? is? not? only? able? tochoose means to reach certain goals, but also capable to select and to change them.The designed model was conceptually defined with the restructuring of the informationflows, the reorganization of the restaurants organizational structure and the view of theelements that affect the system in its intern and external environments.Keywords: Soft System Methodology, management, restaurant, hotel, tourism.INTRODUCTIONTourism? is? one? of? the most? important? and? dynamic? segments? in? the? current worldcontributing with around 11% of the world production and generates one of each elevenwork positions.? It? is? considered? that? in next 20 years 1.6 million? tourists will? travelaround? the world and? they will? leave a billion dollars economic? spill,? in Mexico? thetourism sector contributes with over 7% of the national PIB and it also contributes withmore? than 9%? in direct and? indirect work positions (Consejo de Promoción Turística,2006).Tourism? has? become? a world? level? alternative? to? confront? the? setbacks? of? the? poorcountries? that? look? forward? to develop? alternatives? that? improve? their? economies bymeans of the creation, diffusion and improvement of i