酒店情景英语实训项目2.docVIP

酒店英语实训 Objectives: (1) How to receive guests in front of the lobby door; (2) How to offer special bell service for guest. Procedures: Master relative terms; Master relative functional sentences; Discuss working procedures; Discuss working requirements; Make a comment and evaluation. Sample Dialogue: Opening the Car Door for the Guest Context: A guest arrives at the hotel by taxi. A bellman receives him. Please write car door opening dialogue and then practice with your partner by making a role play. Model Dialogue: Staff: Good morning, sir. Welcome to our hotel. Guest: Good morning. Staff: Be careful as you step down. Guest: Thank you. Staff: Is it your entire luggage? Guest: No, I have another suitcase in the rear of the car. Staff: Let me carry this for you. Guest: Thanks .that is kind of you. Staff: You are welcome .have you ever been to China before? Guest: No, it is my very first .I have wanted to see the beautiful country for so long. Staff: There are a lot of places worth sightseeing in the country. I hope you will find your stay here enjoyable? Guest: I hope so, too. Staff: This way, please. The reception desk is over there. The bellman will send your luggage up to your room after your have check in. Guest: Fine. Thanks for the trouble. Staff: Not at all. We are always at your service. 1 Bell Service