酒店情景英语实训项目20.docVIP

酒店英语实训 Objectives: (1) How to receive and greet a customer; (2) How to introduce and recommend a product. Procedures: Master relative terms; Master relative functional sentences; Discuss working procedures; Discuss working requirements; Make a comment and evaluation. Sample Dialogue: Selling a Chinese porcelain vase Context: Mr. Schaw wants to buy some souvenirs, so he comes to the arts and crafts counter. Please write a shopping service dialogue and then practice with our partner by making a role play. Model Dialogue: Staff: Good morning. Can I help you? Guest: I wish to buy a porcelain vase made from Jingdezhen, Jiangxi Province. Staff: Please come this way. We have a large collection of vases here. What color and size would you prefer? Guest: A medium-sized vase with traditional Chinese painting would be fine. Staff: How about this one? The pale blue background with traditional Chinese designs of flowers and birds. Guest: It does look exquisite. I like it. What’s the price? Staff: RMB 600. Guest: Can you give me some discount on the price? Staff: I’m afraid not. Our prices are fixed. Guest: Could you pack the vase and mail it to London for me? Staff: Yes, we can. But we charge extra postage. Guest: How much will that be? Staff: Something of RMB 60. The packing will cost an extra of 20 for the special wooden box. Guest: That is understood. I will take it. Here is the money. Please send it to this address. Staff: Certainly. Thank you. Here is your change and the receipt. Please have a check. Staff: You’re welcome, sir. 2 Shopping Service