EXIN.EX0-101 ITIL V3 题库.pdfVIP

ITIL Foundation v.3 Number: EX0-101 Passing Score: 800 Time Limit: 120 min File Version: 2010-6-2 Exam A QUESTION 1 Where are the statuses of changes recorded? A. in the Configuration Management Database (CMDB) B. in the Known Error database C. in the Change database D. in the Definitive Software Library (DSL) Answer: A Section: (none) QUESTION 2 Where are activities documented with the aim of improving an IT service? A. Service Improvement Program (SIP) B. Service Quality Plan (SQP) C. Service Level Agreement (SLA) D.