Go-Live Support Plan.PPT

BRITE Overview Presentation Z:\Change Management\Approved Communications for ERP Use Go-Live Support Plan Objective of the Go-Live Support Plan Establish processes to resolve issues in a timely manner Go-Live Support Plan BRITE LITES – First Line of Support BRITE LITES Primary role is to support the delivery of training and be the first line of support for the end- user community upon Go-live BRITE LITES deployed across District, Departments and School Zones BRITE LITES contact information posted on website On-Line Help All Processes are published on the ERP website as individual “Work