毕业设计（论文）-自动电话应答系统.doc

摘 要 自动语音应答系统是指在没有工作人员值班的情况下，由系统自动处理来自用户的呼叫，通过语音给出用户各种操作提示，并根据用户的操作来执行相应的命令，完成用户所需要实现的功能或提供用户所需要的信息。 例如当前流行的一些语音电话系统，手机的客户服务中心以及各种自动查分系统等都是自动语音应答系统的具体应用。 电子技术的发展，各种功能的语音合成芯片在市场广泛的出现，使得语音信号用于控制、测量、通信、仪表测量等方面成为现实。本文论述用单片机和语音合成芯片对电话进行监测而自动应答。在没有通话时，单片机对电话振铃信号(受话)和摘机信号(送话)进行监测，当检测到振铃信号后，单片机就转为对语音合成芯片的管理，实现自动应答。当检测到摘机信号时，表明是本机打电话出去，单片机就进入对挂机信号进行检测。检测到挂机信号后，说明电话已打完，它又回到对振铃信号和摘机信号的监测状态。 《自动电话应答系统》这一课题，正是通信领域智能化发展的重要表现，随着时代的发展，为满足人们的需求，我们考虑到当话机旁边没人接听的情况，所以对自动电话应答系统进行研究。 关键词：自动应答 Abstract Automatic voice response systems is to point to in no staff on duty of circumstances, the system is automatic processing from the user calls, through the speech given various operation user tips, and according to the operation of the user to perform the relevant orders, complete function of the realization of the users need or provide the user with the information they need. For example the current popular some voice phone system, mobile phone customers service center and all kinds of automatic check grade system is to be automatic voice response systems of the specific application. The development of electronic technology, features the voice synthesis chips in a wide range of emerging markets, making voice signals used to control, measurement, communications, instrumentation, measurement and so on to become a reality. This article discusses using SCM and voice synthesis chips on the telephone monitoring and automatic responses. In the absence of a call, the phone ringing signal to the SCM (by then) and pick signal (send it) to monitor, ringing signal is detected, the MCU on the chip to the voice of the management, and Automatic response. When detected pick signal that the machine is called out on the MCU to hang up into the signal for testing. To hang up after the detection signal that telephones have been打完, it returned to the ring signals and pick signal monitoring state. The automatic answering system of the subject, it is significant to the development of intelligent communica