2015年荐Appendix A.docVIP

Appendix A Specials and Trunk Maintenance Code Descriptions Trunk Maintenance: Included are all Message Trunk troubles reported by the customer that were caused by a problem within the Verizon network. This does not include troubles for (Special Access) circuits under the Access tariff. Criteria for inclusion is Circuit format (cfmt) is M as defined by Bellcore standard, report category (rpt_cat) is CR indicating a Customer Reported trouble, trouble code (TROUBLE_CD) is either FAC or CO indicating the trouble was found in the Facility-cable (from Central Office to customers location) or in the Central Office (the trouble was found within the Verizon central office), Maintenance center (MCTR) is not training or blank which excludes troubles entered for employee training purposes, Subsequent calls on the same trouble are not included in these metrics. Measure Trunks: Criteria total lines Count of all Message Trunks that are currently working…I.e. provisioning work is complete. total network troubles trouble close out code indicates the trouble was found in the facility or central office part of the Verizon Network - trbl_cd is FAC or CO . Network trouble report rate total network troubles divided by total working lines then multiply by 100 mean time to repair average (mean) of all duration times for receipt of the trouble within the Verizon Operating Support System to the time the circuit was restored to service to the customer ….avg(ACTUAL_DURATION_STOP) ….the ACTUAL_DURATION_STOP field does not contain any time where the Verizon technician could not gain access to the customer location. out of service This is used as the divisor for all of the out of service metrics…..upon initial contact with the customer it is determined that the circuit is completely out of service and not just intermittent problem (osi = y) and that the trouble completion code indicated that a trouble was found within the Verizon network (TROUBLE_CD is FAC or CO) out of service over