银都酒店培训及心得.docVIP

银都酒店培训及心得 At the beginning of January, we a 4 people by Louie (international) the clique outside hotel management company goes to silver the hotel has by a definite date of a month groom. Although time is a month only, but results quite abundant. Silver-colored the hotel of concerning foreign affairs or foreign nationals that the hotel is class of a 5 stars, at official 1988 start business, during early or late develop built family rdquo; of Ba Shu of rdquo; of hall of ldquo; tea emperor, ldquo; , ldquo; to block rdquo; of the hall that pull OK, ldquo; to feed street rdquo; to wait for new meal recreation establishment. Because capital investment turns to meal, face-lifting of reason guest room is decorated fail to catch up with in time, because etc of this guest room is accessary facilities is relatively obsolete, but wholesome state still very clean. Silver-colored the culture breath of the quality education that the hotel pays attention to employee very much and enterprise, these will be reflected somewhat in each respects. One, groom respect 1, of new employee groom into duty Louie (international) the hotel manages what the company takes new employee seriously very much to enter duty to groom, after every enter what counterjumper all needs to pass 3 days to groom, punish the respect such as consciousness of byelaw, service in order to learn the award of the hotel general situation, ethics training that serves personnel, hotel to be content, make come from the new employee of different culture setting hard, serve normative requirement operation according to the hotel, accord with the need that serves to the guest, the public house that keeps balanced serves level. Through grooming, make employee understands from already enterprise phylogeny, establish the service consciousness with consummate guest, make clear the duty of employee, raise consciousness of fire control safety. Previously, this hotel is to enter duty to groom, because groom,the teacher has one perso