从管理和运营的角度看IT6.pptVIP

* * * 我们从哪里可以了解到 TechNet? 访问TechNet的官方网站/China/technet 注册TechNet快报 /china/technet/abouttn/subscriptions/flash.mspx 加入到中文在线论坛 /china/community/ 成为 TechNet的订户 /china/technet 参与到更多的TechNet活动中或者在线了解/china/technet 您的潜力，我们的动力！ * * * * * * * Agility-过于复杂的系统，也是一种风险 Cost- $成本和管理成本 * * * * * * * * * * * * * * * NOTE: Build in the answers to the questions * * * * * * * * /china/technet 从管理和运营的角度看IT 6. MOF 风险管理原则 从管理和运营的角度看IT系列讲座介绍 1. MOF简介 2. MOF理论基础-上 3. MOF理论基础-下 4. MOF 过程模型 5. MOF团队模型 6. MOF 风险管理原则 今日议程 Why MOF Embeds Risk Management MOF Risk Management Process 概念定义 Risk – Possibility of suffering a loss May or may not happen: if guaranteed, it is not a risk “Loss” is relative: failure to maximize gain is a type of loss Risk management – Actions to mitigate risk Assess continuously what can go wrong Determine what risks are important to deal with Implement strategies to deal with top risks Operations Needs Risk Management More Today Business transactions are increasingly dependent on IT IT performs tasks formerly done by people New forms of business use IT Greater risk of IT failure today The IT environment is increasingly complex Traditional IT directly controls less of the infrastructure Greater impact on business of IT failure Failures impact businesses more quickly Failures are more visible For every new way that IT has of enabling business, IT operations has a new way of disabling business! IT运营的风险来源 Four main sources of risk in IT operations: People Process Technology External factors IT风险的种类和对业务的影响 The MOF risk model has defined four main modes of failure: Performance Security Agility Cost The business needs IT services to perform well and to be delivered in a secure, agile, and cost-effective manner 传统风险管理方式不再适用 Typically, risk management has been primarily the concern of change managers and security managers Pro: Addresses business needs in areas of performance and security Con: Does not address business needs in areas of agility and cost Traditio