Ams的计费和CRM方案.pptVIP

Convergent Billing CRMToday’s Fragmented Reality Separate billing systems to support prepaid postpaid, voice data etc.: increases a MSPs total cost of ownership (TCO) maintenance, upgrade and operational costs …and separate billing and CRM platforms for customer support obscured view of the customer base inability to offer innovative service and price plan bundles based on: business intelligence with respect to customer profiles, behavior and segmentation Prepaid-Postpaid Convergence- What’s happening in Asia-Pac? Recent Evolution…Closing the Gap - Challenges Enhanced Customer Service