Chapter 18Hospitality Information Technology.ppt

Chapter 18- Hospitality Industry Technology Chapter 18Hospitality Information Technology After Reading and Studying This Chapter, You Should Be Able to: Identify the characteristics of information technology and information systems in the hospitality industry Identify the different types of information systems Differentiate between information technology use in hotels and restaurants Apply the importance of information systems to the hospitality industry Relate hospitality industry technology to management, such as property management systems Hospitality Industry Systems (HIS) Defined Components of HIT Sales, reservations, rooms and revenue management FB applications, inventory control, purchasing, receiving storage Email, intranet, extranet, voicemail, videoconferencing Human resource applications PCs and computer networks Accounting POS Catering management Figure 18-1Components of HIT Information Technology Systems Work group information systems LAN WAN Email Organization information system Global/international information system Hospitality Information Processing Data Information Information sharing Electronic data exchange Property Management System (PMS) Hub of information processing Rooms management module Guest accounting module Ving cards system Energy Management Systems Room occupancy status reporting Automatic lighting control Minibar access reporting Smoke detector alarm reporting Central electronic lock control Guest control amenities Call Accounting Systems Track guest phone charges Available software application Coordination with PBX and PMS Discounts during off peak hours Guest Reservation Systems Global distribution systems Central reservation systems (CRS) Affiliate Non-affiliate Springer Miller Systems Factors in Choosing a CRS Determine whether property is affiliate or non-affiliate Size and design of database Application service provider Web reservation system Other HIT Services Billing of guests (rooming cycle) Security Guest comfort and conv