The Quality Maturity Model.ppt

The Quality Maturity Model (so far) Structure of this talk Initial premises Description of the research Results (so far) The emerging Quality Maturity Model Questions (for you) Open floor Definition Quality = Total Quality Management, continuous improvement Culture = the beliefs, behaviours, norms, dominant values, rules and climate in the organisation. Quality culture = “The way quality gets done round here”. Influences PMs selected and attitude of library management, library staff and parent organisation to these measures. Assumption 1: Meta-Quality Agile environment - shifting goalposts. Quality of quality processes - can they cope? Not an alternative to many varied methods of quality assurance - next level of abstraction. Assumption 2: Performance Measurement The most important element of any library is the people who work there … … and people are people … … so the performance you get depends on what you measure. If all things talked about at this conference are important - why not ubiquitous? Some difficult to measure “If you don’t know where you are going, any road will do.” Chinese proverb “If you don’t know where you are, a map won’t help.” Watt S. Humphrey Aim of this research to develop a quantitative measure of this “fuzzy” (qualitative, non-evidenced) concept, and so promote wider engagement. The research context PM6 - presented research on long term impact of benchmarking, to which QMM was an aside - v positive response to QMM (so it is all your fault!) QMM presented was closely based on Capability Maturity Model of SEI. QMM presented was merely a proof of concept. The research design Research design = Design Science (aka Design Research, Simon,1969) Alternative to Qualitative or Quantitative Design; Engineering; Architecture; Information systems (and Librarianship, at its inception) “Wicked problems” Iterative Product is an artifact (“thing”) Not assessed against ‘truth’ but by utility Perfect paradigm to bridge research and practice divide (but