管理信息系统(MIS)4【荐】.pdfVIP

Lecture 03: Business Processes and Information Systems Business processes  Workflows of material, information, knowledge  Sets of activities, steps  May be tied to functional area or be cross-functional  Businesses: Can be seen as collection of business processes  Business processes may be assets or liabilities 10/28/201110/28/2011 School of Business and Administration, Northeastern University,School of Business and Administration, Northeastern University, ShenyangShenyang 2 2.2 © 2010 by Prentice Hall Functional Areas and Business processes  Manufacturing and production  Assembling the product  Sales and marketing  Identifying customers  Finance and accounting  Creating financial statements  Human resources  Hiring employees 10/28/201110/28/2011 School of Business and Administration, Northeastern University,School of Business and Administration, Northeastern University, ShenyangShenyang 3 2.3 © 2010 by Prentice Hall The Order Fulfillment Process Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions. 10/28/2011 School of Business and Administration, Northeastern University, Shenyang 4 2.4 © 2010 by Prentice Hall Information technology enhances business processes in two main ways  Increasing efficiency of existing processes  Automating steps that were manual  En