Basics57From Action to ExcellenceTom Peters0222.2009.ppt

Basics57:From Action to ExcellenceTom Peters/0222.2009 NOTE: To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts: “Showcard Gothic,” “Ravie,” “Chiller” and “Verdana” * Basics57: From Action to Excellence Action! “Bias for action.” “Ready. Fire. Aim.” “You miss 100% of the shots you don’t take.” 2. Failure. “Whoever makes the most mistakes wins.” “Reward excellent failures, punish mediocre successes.” 3. Execution! “The last 98%.” Enjoy-master the politics or flunk out. The invisible “underbelly” is the key! 4. Great things, small packages. Germany’s Mittelstand. 5. Not cool coolest of the cool. Basement Systems Inc. Jim’s Group, 2800 franchisees, masters of dog-walking. 6. Big 4. TP’s “4 for 40,” 4 things I’ve learned in 40 years. Decentralization. Execution. Accountability. 615AM. 7. Clarity around core values. For living, not for shareholders—best way for shareholders to win. 8. Organizations exist to serve. Period. 9. People first. “Life success company.” “Put the customer second.” “Cathedrals devoted to human growth.” 10. “What do you think?” “Dream manager.” Basics57: From Action to Excellence 11. Quality obsession. 12. No corner-cutting in tough times.13. Design-produce Brilliant/Memorable Experiences. Everywhere. Accounting Dept. as Cirque du Soleil.14. Keep climbing the value-added ladder. Best Buy/Geek Squad. IBM Global Services. 15. Department as “PSF”/Professional Service Firm. From “overhead” to “principal engine of value-added.” 16. “Insanely great.” “Only ones who do what we do.” “Radically thrilling.” Words matter! 17. Emotions rule. Always. 18. Brand You. Declaration of Independence. “Distinct or extinct.” 19. Design. Apple. Apple. Apple.20. Innovate or die. “You must be the change you wish to see in the world.” Basics57: From Action to Excellence 21. RD