e-government in the UK.ppt

e-government in the UK Professor Helen Margetts Oxford Internet Institute See Oxford Internet Survey (OxIS) for 2005 and 2003 at www.oii.ox.ac.uk What is e-government? The use by government of the internet and related information technologies internally and to communicate with citizens, businesses and other governments Digital-era Governance Reintegration – roll back of agencification, joined up governance, in-sourcing, shared services Needs-based holism – one-stop, zero-stop provision, client based organization, end-to-end service re-engineering Digitisation changes – agencies ‘become’ their web-sites, electronic services delivery, utility computing, zero-touch technology, radical dis-intermediation, customer segmentation Problems with government IT ‘Government + IT = disaster’…….. National Insurance Contributions Agency (1999), UK Passport agency (2000), Immigration naturalisation directorate (2001), Criminal Records Bureau (2002), Courts’ Service (2003), Tax Credits (2004), Child Support Agency (2005)…….. Great big IT projects, databases and the rest of it have a horrible habit of going wrong Patricia Hewitt, trade secretary, BBC Question Time, October 2003 Policy Innovations with government IT Working London Congestion Charging Scheme Oyster card ticketing system Electronic tagging of prisoners DNA database Big projects coming up Variable road pricing? Biometric ID cards? National Health Service electronic records (￡6billion)? UK E-government before 2004 Prolonged central pressure to outsource (market testing, PFI) Huge long-term contracts (10 yrs typical) Expertise transferred out of government Adversarial ‘Anglo-Saxon’ contracting style: emphasis is on the contract and price reduction Oligopolistic market (top five companies have 90 per cent of market) Dominated by global players (particularly EDS) Top 10 UK Central Government IT Contracts, 2002 Companies Share of UK Central Government IT Contracts, Total annual expenditure 2002 = ￡1 billion